Category Archives: Customer appreciation

Let Us Better Serve You!

This week is National Customer Service Week, and we at National Pen are always looking for ways to better extend excellent customer service to those who do business with us.  Customer Service is highly important to our company because ensuring that our products fulfill your needs and wants is our top priority.

In any business, it is the company’s duty and responsibility to ensure satisfaction on all fronts.  The customer is the main determinant of business prosperity and without the customer, there can be no business.  Below are service highlights that have shaped National Pen Co. and our mission towards generating excellent customer service:

Customer Care Center with many outlets for support: http://www.pens.com/customer-service-national-pen

These highlights have built the foundation for extending excellent customer service to all.  We take great pride in serving our customers and would like to hear from you as well to improve.  How can we better serve you?  What can we do to make our business more efficient?  What changes would you like to see us make?  During this week we want to hear from you, the customer, on ways we can better provide our services!  You can contact us via our Customer Care center (http://www.pens.com/customer-service-national-pen) or find us on Facebook and Twitter to contact us as well.  Have a great weekend!

It’s National Thank Your Customers Week

The first week of January is usually a busy week for everyone. We set business and personal goals, get excited about the promises of a new year, and are often just taking time to catch up after the hustle and bustle of the holiday season. This week is also National Thank Your Customers Week. As you begin 2012, remember to take a moment to thank those who supported your business in 2011. Everyone likes to feel appreciated.

Showing your appreciation can be as simple as writing a personal note to your best customers. Include a favorite inspirational quote to help set the tone for a great year. If you didn’t get a chance to give thank you gifts last month, here’s your chance. Personalized calendars are a timely option. You can also give gifts that support your customer’s resolutions for the New Year – a lunch bag to pack healthy meals, a duffle bag to take to the gym, or a new padfolio or business card holder to get organized.

However you choose to thank your customers, make sure they know you value them. Keep your message personal and memorable, and you’ll be off to a great start!