Category Archives: Success Stories

Test Your Business!

When developing a marketing and sales strategy for your business, there are many avenues, ideas and programs to follow. It’s overwhelming at times – Do I focus on message? Do I need a new design? Is my website performing? It’s enough to make your head spin! However, one of the key pieces of advice any consultant, marketing guru or successful businessperson can give is to test, Test, TEST!

Justin Premick published an article about his case study regarding his email efforts and how effective they were. The focus of the case study was comparing text links to html buttons in an email. He was trying to discover which type of presentation drove more sales and conversion. Not surprising, his initial results were that the colorful button drove more people to click. Rather than stopping there, Premick continued to test this in over 40 emails. His results showed that over time, these results were not true – in fact, the final results were that using “buttons” rather than tests was not the best long-run tactic to take.

So, why is this important? Premick stated it best:

  • What works today may not work tomorrow.
  • What works for someone else may not work for you.
Running a successful business takes testing and analysis to see what works for you and your business – so come up with a hypothesis and test it! Once you see what works for you, you can use those learnings to continue to refine your marketing strategy and get the most bang for your marketing dollar and time!

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Customers for Life

Identifying and reaching out to customers is a challenge that businesses face on a regular basis. But what about retaining customers — for life? Benjamin Franklin Plumbing, in Missouri, uses a “front of the line” program for their regular customers – meaning that in the dead of winter, if your pipes freeze, you won’t have to wonder how long it will take for the plumber to come out.

In a recent article on MSN’s Business on Main page, Keeping Customers for Life, companies like Benjamin Franklin Plumbing are used as a model for how to grow and retain your long-term customer base.
Here are some key steps used by companies such as Southwest Airlines, ED Foods and Crucial Technology:
- Deliver what you say you’re going to do
- Expect the best
- From there, go beyond the usual
- Watch your customer, not your bottom line
- Nurture lifelong employees
- Make customers want to stick around
- Be picky about your lifelong customers
Customers truly are the heart of any business – we simply wouldn’t exist without them, so remember: treat them well and your company will be treated well in return!
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Spend A Little, Make A Lot

We all know the adage, “you gotta spend money to make money.” So why do companies pretend they don’t need to advertise to get customers?

Margie Christman is the owner, designer and creator of a purse company called “Texas Bag Lady.” She serves as a great example as to why advertising a little can help your company a lot. When Margie started out, she promoted her business by including a pen displaying her company name with each purchase. Her husband discouraged her from ordering the pens, saying she couldn’t afford to spend money when she was just starting out.

Within no time, a customer called, proving the husband wrong. The woman told Margie that people kept asking where she got her purse. Though the customer forgot the phone number, she had it on the pen and shared it with everyone she spoke to.

That purse paired with an inexpensive advertising item, helped Margie sell eight more purses.

What could you do with a small increase in your marketing budget? It just might mean the difference between growing slowly or quickly!

Photo Courtesy of Texas Bag Lady