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Frequently Asked Questions
What shipping carriers do you use?
We ship using FedEx, UPS and USPS depending on your address and the size and weight of your order.
Where is my order?
We’re sorry to hear you haven’t received your order yet! If your order has been dispatched, you can track it using your tracking number. You can also contact us and our Customer Care Team will be happy to help.
Do you have any special offers?
We love a deal! Check out our Promo Codes & Coupons section for the latest offers.
Why is there a setup charge on every order?
While we already have your imprint information on file, the setup charge covers the cost of personally setting up your order each time. For example, when you order pens, whether it’s your first or fifth time, a member of our team has to manually set up the machine so your imprint information is perfect.
Will I receive a confirmation email when I place my order?
We’ll send a confirmation email straight to your inbox. If you have not received your order confirmation email, please contact us.
Where does my order ship from?
Orders ship from various locations depending on the product and availability.
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