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National Pen respects your privacy

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience safer and easier. We only collect personal information about you that we consider necessary for achieving this purpose.

What information does National Pen collect?

If you choose to use our services, we require you to provide contact and identity information, billing information, shipping information and other personal information as indicated on the forms on our site. Where possible, we indicate which fields are required and which fields are optional.

We use data collection devices such as "cookies" on certain pages of the Site to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We also use cookies to allow you to enter your password only once during a session. You are always free to decline our cookies if your browser permits, although in that case you cannot log in and cannot place orders on our site.

Security

We keep the information you give us secure using "Secure Socket Layers" ("SSL"), an industry standard encryption technology. SSL encrypts all ordering information, including your name, address and credit card number, so it cannot be read in transit.

As required by law under the Fair Credit Billing Act, your credit card issuer must limit your liability to $50 in the extremely rare case of confirmed credit card fraud. When you place an order on pens.com, a Federally Insured and Accredited Banking Institution manages the credit card processing.

Our use of your information and opting out

We use your personal information to bill you for your purchases, as well as for delivery.

In the future, we may make some limited name and postal address information available to other organizations that provide goods or services we feel may be of interest to you. National Pen will under no circumstances share your email address with 3rd party companies.

Information about the activity of visitors to this site is tracked automatically when you visit our site or sign in. We use this information for internal review in aggregate and to improve your shopping experience. Monitoring customer traffic patterns and website usage helps us improve the design and layout of the online store.

Based on your online experience, we may send you recommendations for items that may interest you. These communications will only come from National Pen, or those working on behalf of National Pen. We may also notify you of important functionality changes to the website, pens.com services, or special online offers we think you'll find valuable.

You can opt out of receiving these marketing promotions via the mail or telephone any time. To opt out of postal mail and telephone contacts, simply e-mail us at CustomerCare@pens.com. Please note that it may take up to 6 weeks to remove your name from future mailings.

How secure is my account information?

National Pen Company uses industry standard efforts to safeguard the confidentiality of your personally identifiable information, such as firewalls and Secure Socket Layers. We make every effort to protect the loss, misuse, and alteration of the information under our control. In addition, we always use a secure connection when collecting personal financial information from you. However, no data transmission over the Internet can be guaranteed to be 100% secure.

Your information is stored on National Pen Company's servers located in the United States. We use industry standard safeguards to protect your personal information against loss or theft as well as unauthorized access and disclosure to protect your privacy. We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by users inside and outside the company.

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