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How can we help?
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Help Topics
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Sales Queries
1800 99 51 86
Monday - Thursday:
8:00 – 16:30
Friday
9:00 – 15:00
Customer Care Team
042 938 85 54
Monday - Thursday:
8:30 – 16:30
Friday
8:30 – 15:00
Postal Address:
First Floor, Building 3,
Finnabair Business and Technology Park Dundalk.
Co Louth, A91 XR61,
Ireland
First Floor, Building 3,
Finnabair Business and Technology Park Dundalk.
Co Louth, A91 XR61,
Ireland
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Talk to our CEO, Peter Kelly
We want to hear from you! Whether you have an innovative idea, a concern or a question, our CEO, Peter, is all ears. Use the form below to share your thoughts directly — because your insights help shape the future of Pens.com.
Opening Hours
Monday – Thursday
8:30 - 16:30 GMT
Friday
8:30 - 15:00 GMT
Talk to our CEO, Peter Kelly
We want to hear from you! Whether you have an innovative idea, a concern, or a question, our CEO, Peter, is all ears. Send an email to share your thoughts directly—because your insights help shape the future of Pens.com.
Frequently Asked Questions
Where is my order?
If your order has been dispatched, you can track it using your tracking number. You can also contact us and our Customer Care Team will be happy to help.
Do you have any special offers?
We love a deal! Check out our Deals & Vouchers section for the latest offers.
Will I receive a confirmation email when I place my order?
We’ll send a confirmation email straight to your inbox. If you have not yet received your order confirmation email, please contact us.
Do you sell replacement batteries?
We don’t sell replacement batteries but they can be sourced locally.
Why does my product have colour variations?
Please be aware that infrequent manufacturing variances, such as slight variations in product material, colour and packaging, can be expected. This is especially true with organic materials such as cotton, leather and bamboo.
Do you take special artwork or font requests?
You can leave special requests in the comment box when customising your product. We will try our best to match your desired font type and style. Tick the box requesting an emailed product proof and we will email you a digital proof for approval.
