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    Sales Queries 0800 145 6011
    Monday - Thursday: 8:30 a.m. – 4:30 p.m. (UK time) Friday 8:30 a.m. – 3:00 p.m. (UK time)
    Customer Care Team 0800 085 2619
    Monday - Thursday: 8:30 a.m. – 4:30 p.m. (UK time) Friday 8:30 a.m. – 3:00 p.m. (UK time)
    Postal Address: First Floor, Building 3, Finnabair Business and Technology Park Dundalk. Co Louth, A91 XR61, Ireland
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    Talk to our CEO, Peter Kelly

    We want to hear from you! Whether you have an innovative idea, a concern or a question, our CEO, Peter, is all ears. Use the form below to share your thoughts directly — because your insights help shape the future of Pens.com.

    We want to hear from you! Whether you have an innovative idea, a concern or a question, our CEO, Peter, is all ears. Use the form below to share your thoughts directly — because your insights help shape the future of Pens.com.

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    Opening Hours

    Monday – Thursday

    8:30 - 16:30 GMT

    Friday

    8:30 - 15:00 GMT

    Frequently Asked Questions

    Where is my order?

    If your order has been dispatched, you can track it using your tracking number. You can also contact us and our Customer Care Team will be happy to help.

    Do you have any special offers?

    We love a deal! Check out our Deals & Vouchers section for the latest offers.

    Will I receive a confirmation email when I place my order?

    We’ll send a confirmation email straight to your inbox. If you have not yet received your order confirmation email, please contact us.

    Where are your products sent from?

    Our products are dispatched from various locations depending on the product and availability. You can see the estimated dispatch time for a specific product listed in the product’s description.

    Where can I find my tracking number?

    Once your order has been dispatched, you will receive an email with your tracking number. You can also find your tracking number by entering your order number here.

    What types of payment do you accept?

    We’ve got you covered. We accept Visa®, Mastercard®, PayPal® and Google Pay®. Payment by bank transfer is also available if you select the ‘Pay By Invoice’ option at checkout.
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