Sample Customer Survey Questions

2 weeks ago I posted about the importance of surveying your customers. This allows for you to learn more about what is important to your customers, how customers feel about your products/services, and/or what customers thought about their shopping experience. You can use this information to improve your products/services and shopping experience. You can also use the information you find out about your customers to better target them . providing them what they are most interested in so that they are more likely to convert. Below are some sample customer survey questions you can use to learn more about your customers.

Rating Questions (Typically from Poor to Excellent or N/A)
Overall Shopping Experience
Selection of Products
Ease of Finding What You are Looking for
Information Presented to Help Make Shopping Decision
Shipping Options
Customer Service

Yes/No Questions
Would you shop with us again?
Would you recommend us to a friend?
Did you receive your order in a timely manner?
Was your order fulfilled correctly?

Open-Ended Questions
What else would you like to share with us?
How can we improve your shopping experience?

This is just a sampling of the types of questions you can ask, there are many more and you can always customize the questions to your business. Remember, this information is useful, analyze it and consider what your customers say. Customers keep your business alive, listen to them 🙂

Pens.com

We’ve got a lighter side, but we take your image and your budget seriously. We bring 50 years of experience to every order we fill. Let us know how we’re doing!

Recent Posts

Brand Colors, Green Edition: The Best Green Promotional Products

Whether you’re choosing your company colors or just creating a seasonal promotion, your choice of color has a major influence…

3 days ago

10 Recycled or Waste-Reducing Swaps for Classic Swag

Is your perception of recycled or waste-reducing related products stuck in the past? Let’s face it, recycled and waste-reducing promotional…

1 week ago

15 Fun Holidays in April to Inspire Your Next Promotion

After the ever-perilous April Fool’s Day passes, what’s left to keep the laughs rolling through the month? Actually, there are…

1 week ago

Top Tips for Printing Your Logo on Products

A high-quality logo is essential for any company that is looking to establish their own brand. However, not everyone is…

2 weeks ago

Best Promo Items with a Low Minimum Order

Make smaller occasions unforgettable with custom gifts in small batches! Our low minimum promotional items leave a lasting impression while…

3 weeks ago

Advice for Women in Business: 5 Tips from Female Business Owners

March is Women’s History Month—and though we celebrate female entrepreneurs every day, this month is a great opportunity to prioritize…

3 weeks ago

Categories