Sample Customer Survey Questions

2 weeks ago I posted about the importance of surveying your customers. This allows for you to learn more about what is important to your customers, how customers feel about your products/services, and/or what customers thought about their shopping experience. You can use this information to improve your products/services and shopping experience. You can also use the information you find out about your customers to better target them . providing them what they are most interested in so that they are more likely to convert. Below are some sample customer survey questions you can use to learn more about your customers.

Rating Questions (Typically from Poor to Excellent or N/A)
Overall Shopping Experience
Selection of Products
Ease of Finding What You are Looking for
Information Presented to Help Make Shopping Decision
Shipping Options
Customer Service

Yes/No Questions
Would you shop with us again?
Would you recommend us to a friend?
Did you receive your order in a timely manner?
Was your order fulfilled correctly?

Open-Ended Questions
What else would you like to share with us?
How can we improve your shopping experience?

This is just a sampling of the types of questions you can ask, there are many more and you can always customize the questions to your business. Remember, this information is useful, analyze it and consider what your customers say. Customers keep your business alive, listen to them 🙂

National Pen

We’ve got a lighter side, but we take your image and your budget seriously. We bring 50 years of experience to every order we fill. Let us know how we’re doing!

Share
Published by
National Pen

Recent Posts

Get Your Message Further: Church Advertising Tips to Expand Your Parish

As the world and its politics become more and more divisive, churches become an even…

5 days ago

Showing Team Pride: Best Sports Gear Swag

Take your brand to the ballgame, whether you’re a small business supporting your local college…

6 days ago

Creating a Healthy Work-Life Balance: How to Support Effective PTO

“Work hard, play hard.” The idea that vacation time is essential is nothing new, but…

1 week ago

Hit The Streets: Door-to-Door Marketing Tips to Increase Brand Awareness

 Are you a wallflower in your industry? Do people pass your business by, not knowing…

2 weeks ago

Best Ideas for Creating Summer Drink Lines & Custom Summer Cups

Summer is about light drinks, fun drinkware, tropical flavors, and spending time away from the…

2 weeks ago

How to Celebrate International Plastic Bag Free Day as a Small Business

If you’re shopping for a promotional bag, you may be looking for a shopping tote…

3 weeks ago