How can we help?
How can we help?
Browse Help Topics
How can we help?
Help Topics
Payment & Fees
How do I submit my tax-exempt certificate?
Please contact us so our Customer Care Team can help you apply the tax-exempt status to your account.
What types of payment do you accept?
We’ve got you covered. We accept Visa®, Mastercard®, PayPal®, and Google Pay®. Payment by bank transfer is also available if you select the Pay By Invoice option at checkout.
How do I pay for my order?
We make it easy with multiple ways to pay for your order:
- Pay online when you order through Pens.com.
- Select PayPal Pay In 4 at checkout to pay in three, interest-free payments on purchases of $30-$2,000.
- Select the Buy Now, Pay Later options at checkout. Your invoice will be included with your delivered order.
*Please include the order reference number on all payments
Do you require a pre-payment?
While a pre-payment is not required for your order, if you select the Buy Now, Pay Later option at checkout, your payment will be due upon receipt of your invoice.
How can I pay my invoice?
You can pay your invoice online through our easy payment portal. Payments can also be made via post or over the phone with a member of our Customer Care Team.
What is the logo fee?
When you add a logo to your product, the logo fee covers one of our artwork experts reviewing and arranging your logo for the best display results.
When will I receive my refund?
Refunds are normally processed within 3-5 business days after the refund has been issued. Please note, this also depends on the processing time of your bank.
Do you store credit card information?
No, we take your security seriously and do not store your credit card information.
Where is my invoice?
We will email you an order invoice 5 days after shipping your order.
Note: You will receive a paper invoice in the post if you do not have an email address on file.
Note: You will receive a paper invoice in the post if you do not have an email address on file.
