Shipping & Delivery

Need additional help? Please give us a call at 800-347-7367

Generally orders ship after about 7-10 days. Once you place your order, this is what happens:

Phase 1
Order Processing & Review
Order Processing & Review
1-2 Business Days

Credit and Custom Artwork Approval

Phase 2
7-10 Business Days

Creation of your personalized product

Phase 3
7 Business Days or Less

Dependent on the shipping method chosen. UPS Ground is the standard shipping method and your delivery should arrive in 7 business days or less.

Purchase select products today and we’ll ship your order within 3 days for FREE*. The 3 days (72 hours) marketed in Rush Service excludes weekends & holidays.

View all available products here.

To get your order even faster, select either UPS 3 Day Select or UPS 2nd Day Air.

Here’s how it works:

Add only text.
A logo or image will delay the process.


Leave the Special Requests box blank.
If you have any edits or requests for our team, just be advised it will add production time.


Pay now with credit card or PayPal.
Choosing Bill Me for this Order will add processing time.

*The FREE promotion refers to the service of rushing production of the order and not shipment of the order. All shipping charges will still be calculated at checkout.

Orders may be shipped via FedEx, UPS, or USPS and is determined based on the products you’ve purchased, your address and the size and weight of your order.

Please track your package for more information or reach out to your sales representative, if you do not have one, please call 800-347-7367 to speak to a customer care representative who would be happy to help.*For delays in delivery caused by natural disasters or other circumstances over which National Pen has no direct control, National Pen will not be held accountable. Please understand that factory shipment or delivery dates are estimates, and in no case shall National Pen be liable for any consequential or special damages arising from any delay in delivery.

All shipping promotions exclude Alaska, Hawaii and US territories unless otherwise noted. Shipping charges for these locations will be calculated during checkout.