Shipping & Delivery

We’re here to help! Please give us a call at 1-800-347-7367

We’re excited for you to get your order! Generally, orders are shipped 7-10 business days after the order date. Once your order is placed, here’s what you can expect:

Phase 1
Order Processing & Review
Order Processing & Review
1-2 Business Days

Credit and custom artwork approval.

Phase 2
Production
Production
7-10 Business Days

Creation of your personalized product.

Phase 3
Shipping
Shipping
7 Business Days or Less

This is dependent on your shipping method. UPS Ground is the standard shipping method and typically takes 7 business days or less.

With our Free Rush Service, you can purchase select products today and we’ll ship your order in as quickly as 48 hours. The 48 and 72 hours marketed in Rush Service excludes weekends and holidays. If your order needs artwork approval, please approve it as soon as you can.

View all available products here.

To get your order even faster, select either UPS 3 Day Select or UPS 2nd Day Air.

Here’s how it works:

Choose any products with these badges.

Place your order by
3 p.m. CST.

Approve your artwork proof by 12 p.m. CST the next business day.

Please note that if approval doesn’t occur within this window, your order could potentially be delayed.

We’ll produce and ship it within 48 or 72 hours!

*The FREE promotion refers to the service of rushing production of the order and not the shipment of the order. All shipping charges will still be calculated at checkout.

Orders may be shipped via FedEx, UPS, or USPS and is determined based on the products you’ve purchased, your address and the size and weight of your order.

We’re sorry to hear you haven’t received your order yet! Please consult your tracking number or give us a call at 1-800-347-7367 and we’d be happy to help.*For delays in delivery caused by natural disasters or other circumstances over which National Pen has no direct control, National Pen will not be held accountable. Please understand that factory shipment or delivery dates are estimates, and in no case shall National Pen be liable for any consequential or special damages arising from any delay in delivery.

All shipping promotions exclude Alaska, Hawaii, US territories, and delivery to PO boxes unless otherwise noted.

You’ll receive an email with your tracking number once we’ve shipped your order. Please be advised that if your order is under 10 pounds, a tracking number will not be available.