We're here to help!
Please give us a call at 1-800-347-7367.
With our Free Rush Production, you can purchase select products today and we'll ship your order in as quickly as 48 hours. The 48 and 72 hours marketed in Rush Production excludes weekends and holidays. If your order needs artwork approval, please approve it as soon as you can.
To get your order even faster, select either UPS 3 Day Select or UPS 2nd Day Air.
How does it work?
How long will it take to receive my order?
We're excited for you to get your order! Generally, orders are shipped 7-10 business days after the order date. Once your order is placed, here's what you can expect:
How much is shipping?
Shipping prices vary depending on the value of your order, the shipping method, or the weight of your product.Check out the tables below to see the different prices.
|Order Value||Ground||UPS 3 Day||UPS 2 Day Air|
|$0.01 - $49.99||$12.99||$14.99||$22.99|
|$50 - $99.99||$18.99||$22.99||$36.99|
|$100 - $149.99||$22.99||$27.99||$44.99|
|$150 - $199.99||$29.99||$36.99||$58.99|
|$200 - $249.99||$32.95||$40.95||$65.90|
|$250 - $299.99||$33.95||$41.95||$67.90|
|$300+||Calculated at checkout|
Extra shipping charges may apply when delivering to:
How will my order be shipped?
Orders may be shipped via FedEx, UPS, or USPS and is determined based on the products you've purchased, your address and the size and weight of your order.
Where can I find my tracking number?
You'll receive an email with your tracking number once we've shipped your order. Please be advised that if your order is under 10 pounds, a tracking number will not be available.
What are the exclusions from shipping promotions?
All shipping promotions exclude Alaska, Hawaii, US territories, and delivery to PO boxes unless otherwise noted.
What if my order is delayed?
We're sorry to hear you haven't received your order yet! Please consult your tracking number or give us a call at 1-800-347-7367 and we'd be happy to help.
For delays in delivery caused by natural disasters or other circumstances over which National Pen has no direct control, National Pen will not be held accountable. Please understand that factory shipment or delivery dates are estimates, and in no case shall National Pen be liable for any consequential or special damages arising from any delay in delivery.