Shipping & Delivery

Need additional help? Please give us a call at 800-347-7367

Generally orders ship after about 7-10 days. Once you place your order, this is what happens:

Phase 1
Order Processing & Review
Order Processing & Review
1-2 Business Days

Credit and Custom Artwork Approval

Phase 2
Production
Production
7-10 Business Days

Creation of your personalized product

Phase 3
Shipping
Shipping
7 Business Days or Less

Dependent on the shipping method chosen. UPS Ground is the standard shipping method and your delivery should arrive in 7 business days or less.

Shipping prices vary depending on the value of your order, the shipping method, or the weight of your product.
Check out the tables below to see the different prices.

Standard Weight Items
Order Value Ground UPS 3 Day Select UPS 2 Day Air
$0.01 - $49.99 $12.99 $14.99 $22.99
$50.00 - $99.99 $18.99 $22.99 $36.99
$100.00 - $149.99 $22.99 $27.99 $44.99
$150.00 - $199.99 $29.99 $36.99 $58.99
$200.00 - $249.99 $32.95 $40.95 $65.90
$250.00 - $299.99 $33.95 $41.95 $67.90
$300 + Calculated at checkout
Extra shipping charges may apply when delivering to;
AK  Alaska
HI  Hawaii

AA  Armed Forces Americas
AE  Armed Forces Africa/Canada
AP  Armed Forces Pacific
AS  American Samoa
FM  Federated States of Micro
GU  Guam
MH  Marshall Islands
MP  Northern Mariana Islands
PR  Puerto Rico
PW  Palau
VI  Virgin Islands
Heavy Weight Items*
Product Type Item List Shipping
Mugs View List Surcharge + Shipping Rate
Calculated at Checkout
Stationery View List
Calendars View List
Tools View List
Bags View List

*For heavier items such as mugs and stationery, a surcharge will be applied. Your shipping charges will be calculated and displayed on the Payment & Review page during checkout.

Orders may be shipped via FedEx, UPS, or USPS and is determined based on the products you’ve purchased, your address and the size and weight of your order.

Please track your package for more information or reach out to your sales representative, if you do not have one, please call 800-347-7367 to speak to a customer care representative who would be happy to help.*For delays in delivery caused by natural disasters or other circumstances over which National Pen has no direct control, National Pen will not be held accountable. Please understand that factory shipment or delivery dates are estimates, and in no case shall National Pen be liable for any consequential or special damages arising from any delay in delivery.

All shipping promotions exclude Alaska, Hawaii and US territories unless otherwise noted. Shipping charges for these locations will be calculated during checkout.