menu icon
phone icon 1-866-900-7367 user icon cart icon Cart
user icon Sign In bag-delivery icon Order Status credit-card icon Pay My Invoice live-chat icon Live Chat question icon Help
    Get 15% OFF sitewide! Code: SAVE15
    Get 15% OFF sitewide!
    Coupon Logo Code: SAVE15

    How can we help?

    Home Help Center

    Help Topics

    Select a topic below to explore helpful responses to common questions.

    Your Account

    Your Order

    Your Design

    Shipping

    Pricing & Promotions

    Still need help?

    Customer Care Team Hours

    Mon - Fri: 7:00 a.m. - 6:00 p.m. CST

    Sat: 8:00 a.m. - 5:00 p.m. CST

    Contact Us

    Frequently Asked Questions

    What shipping carriers do you use?

    We ship using FedEx, UPS and USPS depending on your address and the size and weight of your order.

    Where is my order?

    We’re sorry to hear you haven’t received your order yet! If your order has been dispatched, you can track it using your tracking number. You can also contact us and our Customer Care Team will be happy to help.

    Do you have any special offers?

    We love a deal! Check out our Promo Codes & Coupons section for the latest offers.

    Why is there a setup charge on every order?

    While we already have your imprint information on file, the setup charge covers the cost of personally setting up your order each time. For example, when you order pens, whether it’s your first or fifth time, a member of our team has to manually set up the machine so your imprint information is perfect.

    Will I receive a confirmation email when I place my order?

    We’ll send a confirmation email straight to your inbox. If you have not received your order confirmation email, please contact us.

    Where does my order ship from?

    Orders ship from various locations depending on the product and availability.

    Still need help?

    Customer Care Team Hours

    Mon - Fri: 7:00 a.m. - 6:00 p.m. CST

    Sat: 8:00 a.m. - 5:00 p.m. CST

    Contact Us