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    Select a topic below to explore helpful responses to common questions.

    Your Account

    How do I create an account?

    Join the club! It only takes a minute to create a new account.

    How can I update my account preferences?

    Simply sign in to your account and select My Account. From there, you can update your user information, email preferences, add billing and shipping addresses, and more.

    How do I access my order history?

    To view your order history, sign in and select My Account > Order History.

    Help, I forgot my password!

    It happens to the best of us. Don’t worry, just visit the password recovery page and you’ll be good to go.

    Do I need an account to place an order?

    If you don’t wish to create an account, you can check out as a guest.
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    Customer Care Team Hours

    Mon - Fri - 7:00 a.m - 6:00 p.m CST

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    Frequently Asked Questions

    What shipping carriers do you use?

    We ship using FedEx, UPS and USPS depending on your address and the size and weight of your order.

    Where is my order?

    We’re sorry to hear you haven’t received your order yet! If your order has been dispatched, you can track it using your tracking number. You can also contact us and our Customer Care Team will be happy to help.

    Do you have any special offers?

    We love a deal! Check out our Promo Codes & Coupons section for the latest offers.

    Why is there a setup charge on every order?

    While we already have your imprint information on file, the setup charge covers the cost of personally setting up your order each time. For example, when you order pens, whether it’s your first or fifth time, a member of our team has to manually set up the machine so your imprint information is perfect.

    Will I receive a confirmation email when I place my order?

    We’ll send a confirmation email straight to your inbox. If you have not received your order confirmation email, please contact us.

    Where does my order ship from?

    Orders ship from various locations depending on the product and availability.

    Still need help?

    Customer Care Team Hours

    Mon - Fri - 7:00 a.m - 6:00 p.m CST

    Contact Us