user icon Sign In bag-delivery icon Order Status credit-card icon Pay My Invoice live-chat icon Live Chat question icon Help

    How can we help?

    Home Help Center Your Design

    Help Topics

    Select a topic below to explore helpful responses to common questions.

    Your Design

    What is the Perfect Print Promise?

    If your order has a print quality issue or your artwork differs from what you approved, simply call our Customer Care Team. We will either discount your order, or reprint and ship your order at no cost to you.

    Submitting Your Claim

    We’re dedicated to making sure your order looks its best. To ensure our team is able to process your claim in a timely manner, we ask that you please...

    • Submit your request within 30 days of receiving your order.
    • Submit a detailed photograph showing the print quality issue, or artwork that differs from what you approved.
    • Verify that the claim does not apply to products that have been modified after delivery, or to products that have been subjected to improper handling, storage, or use after delivery.

    See our Terms of Use & Sale for more information.

    Will I receive a proof of my artwork?

    Yes, simply check the “Send Me A Proof” box when customizing your product, and a digital proof will be sent to your email.

    You already have my logo on file—do I need to upload it again?

    No need! Once you’ve uploaded your logo successfully, we have it on file. To view your logo(s), sign in and select My Account.

    What file types can I upload for my artwork?

    Design away! We accept most popular file types, including: .jpg, .jpeg, .bmp, .png, .heic, .tiff, .tif, .ai, .ppt, .pptx, .doc, .docx, .pdf, .eps, .psd, and .svg.

    Can I add my logo to a pen?

    Of course! When customizing your product, select Upload to add your logo.

    Can I make my imprint larger?

    Depending on the product and imprint space, we may be able to accommodate a larger imprint. Contact us for assistance or add your special request to the comment box when customizing.

    Can I have two imprints on my product?

    We like the double exposure! Many products have room for multiple imprints (like on the barrel and clip of a pen). Please leave this instruction in the comment box when customizing or contact us so our expert Customer Care Team can assist with your needs.

    Why can’t I see my logo while customizing?

    At this time, there are some products that don’t show your logo while you’re customizing. If there are any changes needed on our end, we’ll reach out with a proof for your approval. You can also select the “Send Me A Proof” box while customizing to receive and review an emailed proof.

    Can I add an extra line to an engraved pen?

    We set the number of lines you’re able to add to ensure your message looks great. You can find the maximum lines allowed under Imprint Specifications.

    Can I order an assortment of designs?

    Yes, of course. Just a heads up—we customize one design at a time, so there will be an extra shipping and handling charge for each separate design.

    Will I see a preview of my imprint?

    Yes! You’ll see a preview of your imprint before you place your order. To ensure that your text is produced properly, please type directly into the text fields provided. Note that pasting copy could result in errors.

    What kind of imprint can I get on my promotional product?

    Personalization is our thing! For a guide on how to customize your products, check out our Artwork Tips section.

    Is the artwork preview accurate?

    We strive to design your products exactly how you’ve customized them. If we need to modify your logo to better fit the imprint area or product, we’ll be sure to contact you for approval.

    Do you take special artwork or font requests?

    You can leave special requests in the comment box when customizing your product. We will try our best to match your desired font type and style. Select the “Send Me A Proof” box, and we’ll email you a digital proof for approval.

    How accurate are the product and imprint colors displayed?

    We do our best to give you the most accurate display of our products. Some components, like glossy or matte finishes, may cause product colors to look different on the printed item than they appear on your monitor.
    Back to Top

    Still need help?

    Customer Care Team Hours

    Mon - Fri - 7:00 a.m - 6:00 p.m CST

    Contact Us

    Frequently Asked Questions

    What shipping carriers do you use?

    We ship using FedEx, UPS and USPS depending on your address and the size and weight of your order.

    Where is my order?

    We’re sorry to hear you haven’t received your order yet! If your order has been dispatched, you can track it using your tracking number. You can also contact us and our Customer Care Team will be happy to help.

    Do you have any special offers?

    We love a deal! Check out our Promo Codes & Coupons section for the latest offers.

    Why is there a setup charge on every order?

    While we already have your imprint information on file, the setup charge covers the cost of personally setting up your order each time. For example, when you order pens, whether it’s your first or fifth time, a member of our team has to manually set up the machine so your imprint information is perfect.

    Will I receive a confirmation email when I place my order?

    We’ll send a confirmation email straight to your inbox. If you have not received your order confirmation email, please contact us.

    Where does my order ship from?

    Orders ship from various locations depending on the product and availability.

    Still need help?

    Customer Care Team Hours

    Mon - Fri - 7:00 a.m - 6:00 p.m CST

    Contact Us