If you find one of our products for less on another qualifying retail site, we’ll match their price.  

  Submitting Your Claim  

We’re dedicated to making sure you pay the lowest price with Pens.com. To ensure our team is able to process your claim in a timely manner, we ask that you please follow the steps below: 

  Step 1: Verify the product is an exact match.  It’s the same brand, product type, quantity, size, and decorating method.    Step 2: Check the price.  Our guarantee applies to regular and sale priced items. Final price must include setup fees. Excludes introductory offers and clearance items.    Step 3: Submit your claim.  Scroll down to call our Customer Care Team and provide proof of price. Once it is verified, they will complete your order via phone using the lower price.    Exclusions  Guarantee excludes introductory offers and clearance items. To qualify, your claim must cite a qualifying promotional product retailer. Qualifying retailers do not include outlets, third-party resellers, or Amazon.