Wave-Patterned Hayes Tote Bag

I sell cutting boards at a farmers market. These bags hold all but my biggest board. When I sell a cheese slicer it fits in the front pouch. Quality is great. I see the bags come back week after week with the customers using them for the every week market bag and my name is on every one. The handles stay on even when they are filled with produce.

MY COMPANY NAME IS CROOKED ON EVERY BAG, I EXPECT AN ADJUST ON MY ORDER OR ANOTHER REPRINT OF MY ORDER, I'LL BE WAITING FOR YOUR SOLUTION OF MY PROBLEM! JOE MERCURIO joemercurio@mercurioproduce.com

I rated the bag in the middle because in my opinion it’s not always about the product. customer service plays an integral part of any transaction. I’ll start with the bag that I initially placed and paid for was discontinued even though I was able to complete the order online. I guess no one had the time to remove the bag from the site. I was contacted with an alternative which I agreed upon. I was informed by the sales rep that the first time customer discount code would be honored on the replacement bag. I received the new invoice and the discount was not listed. I reached out and the discount was applied only after I inquired. I received my 75 bags and a week or two later I received ANOTHER invoice indicating I owed $28.14. I reached out to the sales person and all I received was a call asking did I want to purchase more bags. I went ahead and paid the invoice in hopes that the calls and emails will stop. Based on customer service alone I will not order from pens. com again nor will I recommend them to anyone.